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 The Steak n Shake Management Development Program is comprised of several stages of Management. Each position has a unique set of responsibilities with each stage building on the last. As a participant of the Management Development Program, you are expected to progress through the different levels learning what it takes to make a world class Steak n Shake restaurant. Click on the career path to learn more about each position.
The Management Development Program is designed to give Management Associates the freedom to grow at their own pace. The length of time it takes you to progress through our career model is dependent on your abilities and desires to succeed. Many of our program participants become General Managers in 12-18 months. That amounts to three promotions in less than two years. For those who are driven to achieve, multi-unit management positions are available, too.
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- 2 years Customer Service or Management Experience
- Strong work ethic and a willingness to embrace our business
- Bachelor’s degree is preferred but not required
Candidates from all backgrounds and disciplines are encouraged to consider these career opportunities. We do not care what kind of environment you come from or what major you had in college. When we talk to candidates, we look for a desire to succeed and a willingness to embrace our business. We can teach you how to be successful at Steak n Shake through our world class training programs. |
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Our compensation program provides competitive compensation for today and long term financial rewards for tomorrow. Steak n Shake offers outstanding salaries and bonuses, and a comprehensive benefits package that includes medical and life insurance. Also included is a stock purchase plan which allows our people to share in the growth and success that they help to create.
Are you currently pursuing your graduate degree?
Check out our Fast Track Internship Program. |
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Every new candidate starts as a Manager in Training (MIT). This eight week program is designed to teach you the basics of Steak n Shake and is the foundation for your success.
The responsibilities of the MIT are to complete the eight week training program. To gain completion of this eight week program an MIT must be properly trained in their selected certified training store, they must participate in level 1 Classes, and finally they must provide feedback on their program. |
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MITs will be placed in a selected store in which they will complete their training program. These stores provide a training environment that meets Steak n Shake’s strict set of criteria. In these stores they will be required to obtain standard crew certification on each station as part of the “Earn Your Wings” development program. In order to obtain station certification each MIT will be required to complete the following: video, workbook quiz, observation checklist, test on the following stations:
Cash Counter - Service
Dressing Table - Grill
Fountain - Dish
Drive-Thru - Food Prep
In addition, MITs will be required to learn the standards for deposits, food counts, hospitality, and labor controls. |
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MITs will attend weekly level 1 Classes to expand on and enhance their current management knowledge. There will be eight classes consisting of the following:
Hospitality & Service - Training Hourly Crew
Sexual Harassment - Human Resource Issues
Shift Administration - Shift Management
Selection & Hiring - Risk Management
After completion of level 1 Classes, MITs will be required to begin level 2 Classes in order to transition into the Manager role. These classes are described in more depth under the Manager duties and responsibilities. |
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MITs will receive a written evaluation of their performance weekly from their training store General Manager. In addition, the MIT will be expected to provide their own written feedback on their evaluation of the training program weekly.
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This person is responsible for the day-to-day operations of their restaurant. They ensure that the guest experience is a good one through managing of Associates and Steak n Shake products.
A Restaurant Manager will be required to perform the duties and responsibilities of a Manager along with added duties as delegated by their General Manager or District Manager. |
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Assist General Manager in forecasting sales, expenses and operational needs, and in setting and achieving restaurant goals.
Help control ordering and usage of restaurant supplies to achieve budget goals while maintaining acceptable restaurant goals. |
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Maintain confidential personnel files containing such information as performance appraisals, attendance, wages, etc. for each store employee. Conduct performance evaluations and salary reviews for all restaurant employees within guidelines of Company policy.
Review time cards for completeness and accuracy; prepare payroll and submit to Division Office on a timely basis. |
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Restaurant Managers are evaluated through an interview with the Director of Operations to determine their General Manager abilities.
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As a General Manager, you are responsible for everything that happens within your restaurant. It is similar to running your
own two- million dollar business, but with someone else’s money.
A General Manager has full P&L responsibility over a single unit/restaurant. It is their duty to train and develop potential growth candidates. |
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| Develop Managers to operate the restaurant efficiently |
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| Responsible for 30-100 Crew Members and 3-6 parts of salaried management |
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- Training Store General Manager
- Assist in recruiting of new Managers
- Train the trainer program
- Local Store Marketing
- Business Unit Analysis
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Our District Manager position is designed for individuals who have a desire for multi-unit management. These Associates provide support at an above store level for approximately 5-10 restaurants.
Responsibilities include building sales, developing people and increasing profit along with the operational responsibility of approximately 5 to 10 restaurants and up to 20 salaried managers. |
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- District Business Analysis and Plan
- Restaurant Action Plans
- Management by Objectives Plan
- New Unit Opening Plan
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- Cell Store Development
- Management Turnover/Retention Plan
- Trainer Development
- Bench Strength Development Plan
- General Manager Placement and Success Plan
- Communication Programs
- College Recruitment Plan
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- Level 3 Curriculum
- Level 1 & 2 Facilitation
- Local Marketing Plan
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The Director of Operations has full Profit and Loss responsibility for 40-50 restaurants. Directors of Operations have proven themselves as people developers with broad business perspectives.
Responsibilities include maintaining and building the level of sales and profit through the development of functional areas and operations management teams with a focus on operational excellence, customer satisfaction, and leadership development. |
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(40-50 restaurants)
- Target Unit Action Plans
- Daily financial audit review
- Troubleshooting and financial exception management
- Store visits, unit inspections, tours
- Quality Assurance inspections
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- Written and verbal feedback to district management and functional areas
- Involvement with all phases of management training
- Level 1
- Level 2
- Level 3
- Restaurant Manager interview
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- Goal setting
- Management by objectives
- District Management business analysis presentation
- Budget review
- Succession Plan
- Management placement and promotion
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After the eight week training program is completed, you graduate and become a Manager. At that level, we like to say you are in charge of your own destiny, because you can go as quickly through the other positions as you are motivated to do so.
This General Manager has assisted their store in excelling at every level and their store is where we send our new Associates to be developed during the MIT process.